Customers Served

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When Will Your Order Be Shipped?

We understand that you’re excited to receive your wholesale bag order, whether it’s for a promotional event or personal use. Rest assured, we’re committed to getting your order to you as quickly as possible.

Customization Orders (Orders with Your Logo):We aim to ship customization orders within 7- 10 business days after you approve the digital proof (mock-up). However, please note that larger orders or orders placed during peak seasons may take a few extra days to process.

During busy periods like holidays or special events, processing times may be delayed by 1-2 business days. If any issues arise that affect your shipping timeline, we’ll notify you promptly by phone or email.

If you’re working toward a tight deadline for an upcoming event, don’t hesitate to contact us. We’ll be happy to assist with expedited shipping arrangements.

When Will You Receive Your Order?

We uses the best carriers in the business to make sure your order gets to you on time. Transit time is 5 to 10 business days to USA.

What Are Your Shipping Rates?

We not only offer high-quality products at unbeatable wholesale prices, but we also provide great shipping rates:

Please note: All international shipments may be subject to customs duties, taxes, brokerage fees, and other charges, which are the responsibility of the Toteprint.

How can you track your shipment?

We will send automatic delivery notifications to your registered email address. We will let you know that your order is; In transit, Out for delivery, Delivered, Failed delivery attempt or Exceptions.

How Can You Track Your Shipment?

We will send automatic delivery updates to the email address associated with your order.

You can track your shipment directly by using your tracking number.

Can You Ship Outside the U.S.?

We offer global shipping. The specific countries we can ship to are subject to the policies of courier companies such as DHL, FedEx, and others.

What If the Courier Lost Your Package?

We’re sorry to hear that your shipment may have been lost or delayed by the courier. Please note that Toteprint is not responsible for errors made by the shipping carrier, such as lost packages or delays.

However, we’re here to help! If you suspect your package has been lost, please contact us immediately. We will work with the courier to file a claim and locate your shipment. Please be aware that claims must be filed within 3 business days from the delivery date. Once the claim is resolved, we will either issue a refund or ensure your package is delivered.

I Still Have a Question About Shipping. What Should You Do?

Our team is always happy to assist you with any questions or concerns you may have about shipping or delivery.

To get in touch, simply fill out our contact form or use our live chat support. We’re committed to making your experience with Toteprint(https://toteprint.com) as smooth and enjoyable as possible!